Terms & Conditions
Effective Date: 03/07/2025
Welcome to Lunelle! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing https://hellolunelle.com, you agree to be bound by these terms. If you disagree with any part, please do not use our services.
1. General Information
This website is operated by Lunelle. Throughout the site, the terms “we”, “us”, and “our” refer to Lunelle.
We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically.
2. Online Store Terms
- You must be at least the age of majority in your jurisdiction to use this site.
- You may not use our products for any illegal or unauthorized purpose.
- You must not transmit any viruses or harmful code.
- Any breach of these terms will result in termination of your access to our services.
3. Product Information & Accuracy
- We aim to display accurate descriptions, images, and prices. However:
- Actual colors may vary slightly from what you see on screen.
- Product availability is subject to change without notice.
- We reserve the right to limit quantities or discontinue any product at any time.
4. Orders and Payments
- All prices are listed in the currency of your respective region.
- We accept payments via 2Checkout, Credit/Debit Cards, and other secure methods.
- You agree to provide current, complete, and accurate order and payment information.
5. Shipping Policy
- We ship internationally.
- Delivery times typically range from 5–15 business days, depending on your location.
- Shipping fees are calculated at checkout.
- We are not liable for delays due to customs or carrier issues.
6. Return and Refund Policy
We want you to be happy with your purchase! If you're not satisfied, here’s how we handle returns:
Return Window:
You may request a return within 7 days of receiving your order.
Eligibility:
- The item must be unused, in original condition and packaging.
- Proof of purchase (order number or invoice) must be provided.
Non-Returnable Items:
- Sale items
- Personalized/custom-made products
- Skincare, beauty tools, or hygiene-related items (due to health regulations)
How to Return:
- Email support@hellolunelle.com with your order number and reason for return.
- We’ll respond with return instructions and shipping details.
- After we receive and inspect the item, we’ll notify you about the refund status.
- If approved, a refund will be issued to your original payment method within 7 business days.
Return Shipping:
Customers are responsible for the return shipping costs unless the item was damaged or incorrect.
7. Exchange Policy
We only replace items if they arrive defective or damaged. To request an exchange, contact us within 3 days of delivery with photos of the issue.
8. Intellectual Property
All content on hellolunelle.com, including product images, logos, text, and design, is the intellectual property of Lunelle and is protected by copyright and trademark laws.
9. Limitation of Liability
Lunelle is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or site.
10. Contact Information
Questions about the Terms and Conditions or Returns should be sent to: